DOMANDE FREQUENTI
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Le domande più frequenti
Quali sono le modalità di prenotazione delle visite?
Le prenotazioni possono essere effettuate telefonicamente al n° 0431/513086 o di persona negli orari di apertura della segreteria (dal lunedì al venerdì dalle 8,30 alle 12,30 e dalle 14,30 alle 19,00; il sabato dalle 8,30 alle 12,30).
Con quanto anticipo devo disdire un' appuntamento prenotato?
Gli appuntamenti devono essere disdetti almeno 48 ore prima, telefonicamente o via email (info@bysalus.com). La mancata disdetta nei tempi previsti, se non giustificata da motivi improvvisi, può comportare l’addebito del 50% del costo della prestazione.
Si possono prenotare visite ed esami ematochimici in convenzione con Sistema Sanitario Nazionale?
No, tutte le prestazioni vengono erogate in regime di libera professione.
E'possibile fare prelievi ematochimici il sabato mattina?
Sì, previo appuntamento.
L’impegnativa è necessaria/obbligatoria?
No, visite specialistiche ed esami ematochimici sono eseguibili anche senza impegnativa del medico curante.
Come posso prenotare un prelievo ematochimico?
Il prelievo va prenotato telefonicamente o di persona presso la segreteria, l’elenco delle analisi va consegnato di persona o inviato tramite e-mail almeno un giorno prima dell’appuntamento.
- Dopo quanto tempo è disponibile il referto?
Solitamente dopo tre giorni lavorativi.
- Come posso sapere il costo delle analisi che devo effettuare?
Può richiedere un preventivo, meglio via e-mail, indicando le analisi da effettuare. La risposta solitamente arriva in 1/2 giorni.
Come devo presentarmi per il prelievo ematochimico?
Bisogna presentarsi in segreteria 5 minuti prima dell’appuntamento, con la tessera sanitaria, a digiuno e, se previsto, con campione delle urine. I campioni per urine e feci sono ritirabili presso la nostra sede.
Cosa devo portare per la visita di idoneità non agonistica o agonistica?
E’ necessario presentarsi 10 minuti prima dell’appuntamento, muniti di documento di identità in corso di validità, tessera sanitaria, essere al corrente se il richiamo del vaccino per l’antitetanica è stato effettuato e, se si, sapere l’anno. Se la visita è per l’idoneità agonistica, portare un campione delle prime urine del mattino. Dai 40 anni compiuti per gli uomini e dai 50 anni per le donne (per visite agonistiche) sono necessarie le analisi del sangue per colesterolo totale, hdl, ldl, trigliceridi, creatinina e glicemia (eseguite entro i 12 mesi). Portare eventuale documentazione clinica.
Dopo quanto tempo è disponibile il certificato di idoneità?
Solitamente entro una settimana. In alcuni casi può essere consegnato immediatamente.
Nel caso di minore che deve fare la visita per l’idoneità allo sport, come devo comportarmi?
Il minore deve sempre essere accompagnato da un genitore. Se impossibilitato, può essere accompagnato da un maggiorenne delegato. In tal caso il delegato deve presentarsi munito di documento di identità e con i seguenti moduli compilati e firmati dal genitore stesso: delega per accompagnamento di minore con allegata copia del documento di identità del genitore che firma, anamnesi sanitaria e consenso informato alla visita medica (moduli scaricabili dal sito aziendale).
Quali sono le modalità di pagamento?
Il pagamento delle prestazioni può essere effettuato in contanti, con bancomat, carta di credito o assegno.
Per usufruire delle detrazioni del 19% per le spese sanitarie, il pagamento deve avvenire mediante sistemi tracciabili (non in contanti quindi).
E’ possibile delegare il ritiro dei referti degli esami?
La persona delegata può ritirare i referti solo dopo aver presentato un proprio documento d’idenità valido e il modulo “delega ritiro referti” (scaricabile dal sito aziendale) compilato dall’interessato, accompagnato dalla copia del documento d’identità.
Primary Care
What is Primary Care?
The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital. With an emphasis on family practice and internal medicine, as your primary care providers we will address your essential health needs by:
Focusing on prevention and screening
Working closely with you to plan for your health
Acting as a hub for medical information with a comprehensive, accurate and secure repository for your records
Coordinating your tests, treatments, specialist visits and hospitalizations
Providing plain-spoken guidance, insight and advice
Offering cost-effective solutions to better manage medical expenses
From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy—whether you’re already in good health, suffering from a minor cold or experiencing a life-changing illness.
Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.
What Should i expect from my primary care at your hospital?
We believe primary care should be the first stop in your healthcare journey; it’s where you turn for guidance and support before you get sick, before you see a specialist, and before you need to seek hospital care. Our providers combine excellent customer service with an efficient use of technology to deliver high-quality, affordable service that’s designed to fit your unique needs.
As your primary care providers (PCPs), we take your well-being seriously. With an emphasis on family practice and internal medicine, we address all your essential health needs by:
Making prevention and wellness a priority
Collaborating with you to customize the best plan that suits your individual needs and goals
Providing a comprehensive, accurate, and secure repository for all your medical information
Seamlessly coordinating your care, including tests, treatments, specialist visits, and hospitalizations
Providing easy-to-understand, accessible advice, guidance, and insight
Offering cost-effective options that empower you to prioritize your health
We leverage the latest medical research and cutting-edge technology to offer the most comprehensive primary care available. We draw upon our team’s extensive collective experience and your personal feedback to create a truly one-of-a-kind primary care experience. From preventive medicine to integrative care, we have the tools to keep you feeling your best — whether you’re already in good health, suffering from a minor cold, or facing a life-changing illness. Our primary care providers are your partners in cultivating and maintaining long-term health.
Do i need to select primary care provider?
Although we don’t require our members to pick a PCP, we strongly recommend finding a practitioner you feel comfortable with and who can collaborate with you on important decisions in order to coordinate and optimize your long-term care.
Besides being your partner in good health, your One Medical PCP is your first point of contact for all health care needs, acting as your advocate, ally, and advisor. We’ll help you make the most informed decisions possible, and we’ll ensure a well-coordinated and thoroughly researched referral should you ever require a specialty consultation or hospitalization.
Finally, if the PCP you select doesn’t feel like the right fit, you can always switch to another practitioner — no questions asked.
What is the difference between family medicine and internal medicine?
The majority of One Medical’s general practitioners, including our doctors, nurse practitioners, and physician assistants, have a focus in either family medicine or internal medicine.
Family medicine providers, otherwise known as family practitioners, are considered to have the widest set of primary care skills, treating patients at every stage of life. They are trained to treat patients from birth through adulthood, and into the elderly years. At One Medical, our family practitioners see patients in adolescence and above; generally age 14 and older.
Internal medicine doctors, otherwise known as internists, focus primarily on adult and elderly patients, and are most comfortable seeing patients age 18 and older. Their training emphasizes the management of chronic, complex, or severe illnesses, particularly for patients who require hospitalization. Although they are proficient in primary care, their specialty training typically does not include obstetrics, gynecology, or pediatrics.
Membership, Insurance & Billing
Is there an annual membership fee?
The Annual Membership Fee allows us to offer you the innovative digital health tools and value-added services that make us unique. The Annual Membership Fee is paid to 1Life Healthcare, Inc., the healthcare technology and management company affiliated with us, that develops the digital health tools and enhanced services we offer to members.
The Annual Membership Fee covers costs associated with access to the 1Life Healthcare proprietary technology platform, which includes such benefits as online appointment booking and online prescription renewal requests. Members who pay the Annual Membership Fee also have access to time-saving services through the Mobile App including online appointment booking, online prescription renewal requests, on-demand video visit technology, and digital access to virtual medical services on the go.
The Annual Membership Fee also covers costs associated with high-touch and value-added non-medical services including lifestyle and wellness offerings and value-added personal assistance services. The Annual Membership Fee is not a covered benefit under most health insurance plans.
Payment of the Annual Membership Fee is not a prerequisite for receiving medical care in our offices.
What can i do if i can not afford my membership fee?
While many of our members are happy to support our practice with the annual membership fee, supporting the practice is not a requirement of joining us. Most of our patients do pay the membership fee. However, we are dedicated to serving our community, regardless of financial means. If you don’t have the financial means to pay the Annual Membership Fee and would like to become a member, please call any of our offices to learn about your options
What if i am not satisfied with the care i receive?
The quality of your care is our highest priority, and we’re dedicated to giving you the best experience possible. If we ever fail to meet your expectations, we’ll do our best to fix it.
What insurance plans do you accept?
We accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that we accept are listed on our Insurance page, but since the list periodically changes, we encourage you to call us if you don’t see your plan.
We believe that quality health care should be accessible to everyone, so if you have a high-deductible health plan or are not insured, we also offer affordable options for working together.